Data Protection & Privacy
At 14pkr, we take the privacy and security of your personal information seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you hold as a player on our platform. We encourage all Pakistani players to read this document carefully before registering an account.
Our Privacy Commitments
All data transmitted between your device and 14pkr servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent over unprotected connections.
14pkr does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is shared only where required by law or to deliver the services you use.
Personal data is stored in secure, access-controlled environments. Access to player data is restricted to authorised personnel on a strictly need-to-know basis, in line with our data security policies.
We collect only the personal data that is necessary to provide you with a safe, verified, and functional gaming experience at 14pkr. We do not collect data beyond what is outlined in this Privacy Policy.
You have the right to request a copy of the personal data we hold about you, to correct inaccurate data, and to request deletion of your data in circumstances permitted by applicable law and our licensing obligations.
14pkr uses cookies to improve your browsing experience and to understand platform usage. This policy provides full disclosure of the types of cookies we use and how you can manage your preferences.
This Privacy Policy ("Policy") sets out how 14pkr ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of individuals ("you", "your", "Player") who access or use the 14pkr website, mobile interface, gaming services, and all related features available at 14pkr.net.
14pkr is committed to handling your personal information responsibly, transparently, and in compliance with applicable data protection legislation and the requirements of our international gaming license. We recognise the particular importance of protecting the personal and financial data of our Pakistani player base, and this Policy reflects those obligations.
By registering an account, making a deposit, or otherwise using the 14pkr platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, use, and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
Important: If you do not agree with this Privacy Policy, you should not create an account or use the 14pkr platform. We recommend reviewing this page periodically, as we may update it from time to time.
14pkr acts as the data controller in respect of all personal data collected from players and visitors through the 14pkr platform. As data controller, 14pkr determines the purposes for which, and the means by which, your personal data is processed.
14pkr operates under an international gaming license. All data processing activities carried out under this Policy are conducted in accordance with the data protection obligations imposed by that licensing framework, as well as any applicable local regulations governing the handling of personal data in connection with online gaming services.
If you have any questions about how 14pkr processes your personal data, or wish to exercise any of your rights described in Section 9 of this Policy, you may contact our Data Protection team directly at [email protected].
14pkr collects personal data from you in several ways — directly when you provide it to us, automatically as you interact with our platform, and from third parties where necessary to verify your identity or process payments. The categories of personal data we collect are set out below.
When you register a 14pkr account, we collect the following information:
As part of our Know Your Customer obligations under our international gaming license and applicable anti-money laundering regulations, we may collect:
When you make deposits or withdrawals, we collect transaction-related information including:
When you access the 14pkr platform, we automatically collect certain technical and behavioural data, including:
If you contact our customer support team or correspond with us by email or live chat, we retain records of those communications, including the content of your messages, the date and time of contact, and any resolutions provided. This data is used to improve our service quality and to maintain accurate records of player queries and complaints.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily disclose such information in the context of a responsible gaming request (for example, citing health reasons for a self-exclusion request).
14pkr uses the personal data it collects for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your 14pkr player account, processing logins, and managing account settings. |
| Identity Verification | Verifying your identity and age (21+) in compliance with our KYC and anti-money laundering obligations. |
| Payment Processing | Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank in PKR. |
| Gaming Services | Providing access to casino games, live dealer tables, sports betting markets, and promotional offers. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, and misuse of the platform. |
| Responsible Gaming | Monitoring gaming behaviour to identify signs of problem gambling and applying protective measures where appropriate. |
| Customer Support | Responding to your queries, complaints, and support requests in a timely and accurate manner. |
| Legal Compliance | Meeting our obligations under applicable laws, regulations, and the requirements of our international gaming license. |
| Platform Improvement | Analysing usage patterns and technical data to improve platform performance, content, and user experience. |
| Marketing | Sending you promotional offers, bonus notifications, and updates — only where you have provided consent or where permitted by applicable law. |
14pkr does not use automated decision-making processes that produce legal or similarly significant effects on players without providing an opportunity for human review. Where automated tools are used — for example, in fraud detection — a human compliance officer will review any resulting action before it is applied to your account.
14pkr processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
14pkr does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share your personal data in the following limited circumstances:
We engage carefully selected third-party service providers who assist us in operating the 14pkr platform. These include payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification service providers, cloud hosting and infrastructure providers, customer support platform operators, and game content providers. All such service providers are contractually bound to process your data only on our instructions and in accordance with this Privacy Policy.
14pkr may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or judicial authorities where required by applicable law, court order, or where we reasonably believe disclosure is necessary to protect the rights and safety of 14pkr, our players, or third parties. This includes disclosures required under anti-money laundering legislation and gaming regulatory frameworks.
In the event of a merger, acquisition, restructuring, or sale of all or part of the 14pkr business, your personal data may be transferred to the relevant successor entity. In such circumstances, 14pkr will take reasonable steps to ensure that your data continues to be protected in accordance with this Policy and that you are notified of any material change in data controller.
14pkr participates in industry fraud prevention initiatives. We may share limited data — such as device fingerprints, IP addresses, and account identifiers — with other licensed gaming operators or shared fraud prevention services for the purpose of identifying and preventing fraudulent activity across the industry. No personally identifiable financial data is shared in this context without explicit justification.
Third-party links: The 14pkr platform does not contain links to external websites. However, if you access payment services via your mobile banking app or mobile wallet, those services have their own privacy policies that govern your data, over which 14pkr has no control.
14pkr retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to provide you with an active player account, and to comply with applicable legal, regulatory, and licensing obligations.
In practice, this means:
When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data deletion procedures. Requests for earlier deletion are handled in accordance with Section 9 of this Policy.
14pkr uses cookies and similar tracking technologies on its website and platform to enhance your user experience, maintain session security, and analyse platform usage. A cookie is a small text file stored on your device when you visit a website. The types of cookies used by 14pkr are described below.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Essential for the platform to function, including session management, login authentication, and security features. | Yes |
| Functional | Remember your preferences such as language, currency (PKR), and preferred game categories to personalise your experience. | No |
| Analytics | Collect anonymised data about how players use the platform, which pages are visited most, and how navigation flows, to improve our services. | No |
| Marketing | Track interactions with promotional content and measure the effectiveness of 14pkr marketing campaigns where consent is given. | No |
You may control your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. For non-essential cookies, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent prior to withdrawal.
Subject to applicable data protection law and our regulatory obligations as a licensed gaming operator, you have the following rights in relation to the personal data 14pkr holds about you:
To exercise any of the above rights, please contact our Data Protection team by email at [email protected], clearly identifying yourself and specifying the right you wish to exercise. We may ask you to verify your identity before processing your request. We aim to respond to all valid rights requests within 30 calendar days of receipt.
14pkr implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
While 14pkr takes all reasonable steps to protect your personal data, no system connected to the internet can be guaranteed to be entirely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 14pkr will notify affected players and the relevant regulatory authority in accordance with applicable legal requirements. You are encouraged to use a strong, unique password for your 14pkr account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.
14pkr operates a strict 21+ minimum age policy. The platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21. Registration on 14pkr by any person under 21 years of age is a breach of our Terms & Conditions and this Privacy Policy.
As part of our registration process, we collect date of birth information from all applicants and conduct age verification checks in accordance with our KYC procedures. Where we become aware or have reasonable grounds to suspect that a player is under the age of 21, we will:
If you believe a minor may have registered on the 14pkr platform using false information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
14pkr reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will provide more prominent notice — for example, via an in-platform notification or an email to your registered address.
Your continued use of the 14pkr platform following the publication of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. We encourage all Pakistani players to review this page periodically to stay informed about how 14pkr protects your information. If you have questions about any change, do not hesitate to contact us.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 14pkr handles your personal data, please get in touch with our Data Protection team. We are available 24 hours a day, 7 days a week to assist Pakistani players with any privacy-related queries.
Data Protection & Privacy Enquiries
For data access requests, deletion requests, or general privacy questions:
Email: [email protected]
Play With Confidence
Now that you understand how 14pkr protects your personal data, you can enjoy our full range of casino games, live dealer tables, and PSL cricket betting with complete peace of mind. Deposits and withdrawals in PKR via JazzCash, EasyPaisa, and major Pakistani banks.